Privacy policy
Sell My Salvage is committed to providing quality services to you, and this policy outlines our ongoing obligations regarding the management of your personal information.
We comply with the Privacy Act 2020 (New Zealand), which governs how we collect, use, disclose, store and protect your personal information.
What is personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses and phone numbers.
Personal information is obtained in many ways, including via telephone, email, through our website, from your website, from media and publications, from publicly available sources, from cookies, and from third parties. We do not guarantee the policies of authorised third parties or external websites.
We collect your personal information to provide our services to you, share relevant information with our partners, and improve our marketing and service offerings. We may also use your information for secondary purposes closely related to the primary purpose where you would reasonably expect such use.
You may unsubscribe from marketing communications at any time by contacting us in writing.
Where appropriate, we will explain why we are collecting your information and how we intend to use it.
Sensitive information
Sensitive information is defined under applicable privacy laws to include information or opinions about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, or health information.
Sensitive information will only be used by us:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or
- Where required or authorised by law
Third parties
Where reasonable and practicable, we will collect your personal information directly from you. However, in some circumstances we may be provided with information by third parties.
In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information
Your Personal Information may be disclosed in a number of circumstances, including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
We may disclose your Personal Information to other 1800 Auto Group entities to assist with providing our services to you or for administrative or management purposes.
When we disclose your Personal Information to overseas recipients, we will ensure that the recipients of your Personal Information are required to protect it in a way that overall provides comparable safeguards to those in the Privacy Act.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss, as well as from unauthorised access, modification or disclosure.
When your personal information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is or will be stored in client files which we will retain for a minimum of 7 years.
Access to your personal information
You may access the personal information we hold about you and request to update or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
Sell My Salvage will not charge a fee for your access request but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification before releasing the requested information.
Maintaining the quality of your personal information
It is important to us that your personal information is up to date. We will take reasonable steps to ensure that your personal information is accurate, complete and current.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records and continue to provide quality services to you.
Policy updates
This policy may be updated from time to time and will be made available on our Website.
Privacy policy complaints and enquiries
If you have any questions, concerns or complaints about how we handle your personal information, please contact us, and we will work to resolve the issue promptly.